And I can say that I am thrilled about the perceived success and enormous energy I receive from it! Right after the first training, I could see that it was helping my staff and myself during the course of our day.
#Itrain ipeople full#
We are now in full swing to spread the philosophy to our colleagues in Germany, Italy, U.S.A, China, Australia, to name just a few countries. He talks about how he experienced that in the next blog. Meanwhile, Olaf and his team worked together with Carina and Lidwine to create a program that fits perfectly with AirPlus. Two months later we started with a ‘train the trainer’ program: trainers from AL and ‘would be’ trainers from AirPlus, gave the course together. And even though this was the first time for them to do this internationally, it went brilliantly. Together we created a way to make this possible. I wanted my teams to make Authentic leadership’s philosophy their own, so they could use it not just for themselves, but also spread it to their teams.Īuthentiek Leiderschap was excited about our idea. The thing is though with trainings, that it often feels like a ‘one-off’ we do a training, keep it in mind for a while and then continue as before. In fact, it was such a success, we wanted all our 450 commercial staff to benefit from this. The view on coaching your staff, looking from the inside out and make people aware of this it felt natural to me. I can say that it was a success, not only for me personally, but for all attendees.
#Itrain ipeople how to#
We learned about each other’s personal missions, our barriers and learned not just to ask questions, but also how to really listen to each other. During the training we got to know each other extremely well, in part thanks to the Ego Scan. For me it was immediately clear: I wanted to work with them to help us and our people.īecause we are an international company, we opted to have a first training in London. It really struck me how the type of questions they asked us on how we could change things, put me on the edge of my comfort zone. From the first moment, I was impressed with Authentiek Leiderschap. We asked them to come up with a proposition, as we did with two others. Our Global Excellence Director Olaf Knijn suggested Authentiek Leiderschap. But it also showed us that we did not quite know how to tackle these obstacles that were created. This shows that personal behaviour, or in this case ‘to deal with fear’, is extremely important to succeed in business. The fear of rejection – something that happens a lot with these kind of calls – caused people not to make them. After talking to them, we learned that if the person knew how to make the call and what to do to get a new client on board, there still were obstacles to make these calls. By the end of the week it turned out that person had not made those calls. So, when we noticed that our people couldn’t fully unleash their potential, we were wondering: How did we fail them?įor instance, we agreed that someone would make 40 ‘cold calls’ per day to generate new business. To help my people have everything they need to succeed, here at AirPlus we train them intensively, so that they can acquire the knowledge and skills to become successful sales- and customer agents.
To achieve that, I need to give my management team, and their teams, the tools to make that happen.
#Itrain ipeople professional#
My personal mission in my professional life is very clear: I want to create a professional environment, where people can be aligned successfully and are able to perform to the best of their ability. Posted in Authentic Leadership Philosophy, Blogs
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